How would you rate customer service and support? But internally, I couldn't go in and grow the logical volumes that they had set up. So I had to work with them because I have access to Amazon, so I can act on this. So the system was down and I had to go get them to fix it.
But they don't give you that access, so I had to have. And I could have done it all, because I'm a Linux admin, so I could have done everything if I had access to it. The issue we had was, one of the volumes of partitions within the system filled up. I can just manage it through the management portal that they provide, but as far as if there is. It's a COTS system, which means that we have no access to it. Because I don't have access to the server, and normally I could fix it myself, but they won't let me log in. I've only had one problem and they were helpful to fix it. There are a couple of guys that are really good that I've worked with, but usually, you start off with the first line of support and they're a little slow. In my experience, their technical support can be a little slow. Obviously, the security part of it is very important, because if we're passing legal or personal information, that helps with the security part of it. So Accellion obviously allows you to change that, so we can send larger files to people if needed via Accellion, versus regular email. It makes it very easy for people to share secure, large files because we did have a constraint on emails, and the file size that could be attached. The solution helps us comply with the data privacy, security standards, and protocols required by the state and our agency. The solution provides the ability to trace an email path if there is a problem or need. The solution's backend SFTP, allows our instruments to automatically share files with the system, and pick up and ingest them into whatever system the files are going to. The solution helps protect our customer's privacy. The solution removes the limitations with file attachment size that is found with regular email.
The solution has improved our organization by providing a unified, secure way to share sensitive content with third parties which is very important.
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